Capturing Ghost Leads and Resurrecting Dead Leads for Franchises

Franchise lead generation and nurturing is a challenging but critical process. Many franchise brands struggle with “ghost leads” – prospects who engage initially but then go silent and unresponsive. There are also “dead leads” that have been designated as no longer actively pursuing franchise ownership after a certain period of engagement.

However, these ghost and dead leads shouldn’t necessarily be given up on entirely.

• It takes an average of 189 days from initial lead to deal closure for emerging franchise brands (11-75 locations), FranConnect Franchise Sales Index
• 30-40% of leads drop off after the introduction and first call stages before serious evaluation, FranConnect Franchise Sales Index

So what can franchisors do to re-engage these dormant prospects? Leading franchise experts recommend taking a strategic approach with timing, messaging, content, and tracking:

Timing

• Start reaching back out to dead leads around 30 days after being classified as dead
• Have a recurring cadence, like monthly or quarterly
• But don’t bombard them too frequently

Messaging & Content

• Share exciting brand news, PR, and success stories from franchisees
• Highlight reasons why they inquired initially
• Use a variety of content like videos, blogs, testimonials
• Include a clear call to action to re-engage

Methods

• Email marketing
• Print newsletters
• Phone calls
• Text messages
• Direct mail
• Tracking

Monitor email open rates, website traffic, lead activity

• Use a CRM to analyze engagement metrics
• Don’t continue efforts on hard opt-outs

While persistence is key, franchisors must also balance between nurturing and being overly persistent to the point of annoyance. The goal is to provide value and rekindle interest with the right messaging at the right frequency.

Is your brand taking a proactive approach to capturing ghost leads and resurrecting the dead?