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SUMMARY:Webinar | Beyond the Score: Turning Customer Feedback into Actionable Business Intelligence
DESCRIPTION:A Listen360 webinar on moving beyond traditional NPS reporting and turning customer feedback into actionable strategies that strengthen operations\, improve retention\, recognize and coach employees\, and drive systemwide growth. Also covers listening beyond existing customers to new customers\, cancelled customers\, lost prospects\, and employees across the full customer and employee lifecycle. Speaker: Maria Tomitz\, Enterprise Customer Experience Executive.
URL:https://gersonadvisoryservices.com/event/webinar-beyond-the-score-turning-customer-feedback-into-actionable-business-intelligence/
CATEGORIES:Webinar
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